Description

Project lead for engineering, integration and implementation of IT projects; create technical specifications for projects, project plans, schedules and cost/benefit analyses
Evaluate and recommend new systems and upgrades.
Work with users and vendors to identify needs. Research and troubleshoot simple and complex problems including CAD issues with Mobile Dispatch Computers (MDCs) used by police units.
Coordinate and test necessary program changes, updates and corrections.  
Be the CAD subject matter expert for department issues; participate in the development of systems standards, policies and procedures
Work with Communication Center GIS Specialist to ensure CAD system geofile accuracy.
Work with KCSO Research & Planning Unit when necessary to validate statistical data collection.
Provide escalated/referred problem resolution for internal and external customers; escalate/refer unresolved problems to appropriate resources.
Document all engineering work, problem resolution and recurring problems; create technical analysis, performance and enhancement reports.Manage system file maintenance to maintain integrity and user security. Maintain vendor accounts in Active Directory.
Provide other software application support for the 911 Communications Center.
Work as a part of a team dealing with facility issues in addition to network, computer, telephony, and power systems. 
Consult on and implement disaster recovery plans; ensure disaster recovery is in place.
Other duties may be assigned to meet mission and team requirements.

For a complete listing of duties, requirements, benefits and to apply for this job, click here:  Sr. Systems Engineer- King County Sheriff's Office

Requirements

Advanced knowledge of one or more large impact systems, including mainframes, servers, operating systems, systems software, security, databases, recovery, storage and/or applications
Advanced knowledge in designing, improving and implementing highly complex telephony systems
Experience with techniques and best practices for hardware and software installation, configuration, and troubleshooting.
Experience with data extraction and writing SQL
Ability to conduct system analysis and administer on-going maintenance
Skills in detailed technical documentation and creating technical reports
Ability to interpret and apply applicable laws, regulations to support effective and legally compliant policies and procedures.
Advanced skill in operations, change and configuration management
Talent in continuous improvement strategies with a focus on customer experience.
Experience creating detailed technical documentation and logging experience with high attention to detail.  
Skill in providing consistent, accurate, friendly and professional technical support to non-technical customers. 
Experience managing competing tasks and business partners with a collaborative, problem solving focus, delivering timely results. 
Effective communication with a variety of individuals from diverse backgrounds and technical knowledge 
Skilled in working in working with a variety of individuals from diverse backgrounds
Ability to lead, mentor and train team members 
Ability to exercise discretion with confidential information and sensitive issues.
This position requires the ability to work independently and with a team to meet mission critical goals
Availability to be on-call after hours for urgent/critical situations.

Ability to meet Criminal Justice Information System (CJIS) security requirements and KCSO background standards.

Desired Qualifications: 

Experience providing IT support for a law enforcement agency
Three or more years' experience as a CAD administrator
Three or more years' experience providing complex information technology support. 
Experience with data extraction and SQL